Data in the European Union
The assistant runs on servers in the EU. It is backed up every night, and backups are encrypted.
security and gdpr
For chief executives and web administrators.
These are the questions you ask most often. If an answer is missing, write to us and we will send it in writing.
No personal data
The assistant doesn't know citizens' names, addresses or payments. It has no access to the office's systems.
Only from the town website
It answers only from content the town has published. Every answer shows its source.
Resistant to misuse
It treats website text as data, not instructions. It refuses misuse attempts.
Won't take down the website
The assistant window loads separately. An outage on our side doesn't affect the town website.
Accessible
The window is built for accessibility and answers in dozens of languages.
gdpr
The town is the controller, Citee the processor.
The contract includes a data processing agreement. We also prepare a notice for citizens that the town can post on its website.
- Questions are anonymous. The assistant doesn't ask for names or addresses.
- We don't store IP addresses. Only an anonymous fingerprint to prevent misuse.
- If a citizen types in personal data, the assistant doesn't need it and doesn't use it.
- Problem reports go straight to the town hall's email. We don't store them.
regulation
AI Act, NIS2 and accessibility.
There is a lot of fearmongering around AI. Here is what actually applies to a municipal assistant.
AI Act
A municipal assistant is a limited-risk system. The main obligation: citizens must know they are talking to a machine. That is why the assistant always introduces itself as an assistant.
Cybersecurity
The new Czech Cybersecurity Act, which implements NIS2, also places requirements on suppliers. On request, we fill in the office's security questionnaire.
Web accessibility
The assistant window follows accessibility rules. It doesn't affect the town website's accessibility statement.
for web administrators
One line of code.
That is all the work on the website side. We send the line to the town's web administrator or developer.
<!-- Citee assistant: we will send you the exact line -->
<script src="https://asistent.citee.cz/…" async></script>- Loads asynchronously. It won't slow the website down.
- One extra domain. Just allow our domain in the website's security policy.
- Works with common content management systems. And with custom-built sites.
- Only on your domains. The window can be embedded only on websites the town approves.
- If your website blocks us with bot protection, we agree on an exception with your administrator.
FAQ
More questions
Where exactly is the data stored?
On servers in the European Union. The assistant is backed up every night, and backups are encrypted.
What if the assistant doesn't know the answer?
It says "I couldn't find this information on the website." and tells you where to turn. It doesn't give legal or medical advice.
Who has access to the assistant?
Only the Citee staff who maintain it, and the town hall staff the town authorizes. Access is protected by two-factor authentication.
Can you send us documentation in writing?
Yes. We send the data processing agreement, a description of the data processing and a completed security questionnaire on request.
free demo
See how it would answer on your website.
Enter your town's website. We build an assistant from it and send you a link. Free, with no commitment.