A dedicated number
The assistant gets a new number. You publish it on the website, in the newsletter, over the local radio or on social media.
phone assistant
Picks up the phone, even when the office is closed.
People who prefer to call can get through. The assistant answers by voice, from the same sources as on the website. It helps seniors and people who aren't comfortable online.Book a demo
how it connects
Two options. You choose.
Forwarding outside office hours
When the office is closed, calls to the front desk go to the assistant. Callers dial the number they already know.
call transfers
Knows when to hand off to staff.
The assistant doesn't hold anyone up. When it isn't sure, it asks a follow-up question. When it can't help, it offers a person.
- Only during working hours, and only to staff you approve.
- Only with the caller's consent. The assistant always says where it is transferring the call.
- No one is left hanging. An unanswered transfer returns to the assistant.
- Recognizes the caller's language and answers in it.
who it's for
For everyone who doesn't type.
Seniors
They have used the phone all their lives. No need to search the website or install anything.
People after work
They call in the evening and on weekends, when the office is closed. They get an answer right away.
Office staff
They don't answer the same question five times a day. They have time for people who come in person.
setup
Live within a month.
The content is prepared once and serves both the website and the phone.
Brief
Voice, tone, style and transfer rules.
Technical build
The assistant knows your content and answers by voice.
Testing with the office
You try it yourselves and approve it.
Launch
You publish the number or forward the line.
Review
After three months we go through what people asked.
FAQ
What you ask
Do we need to change our phone system?
Usually not. Forwarding the number outside office hours is enough, or a new number for the assistant.
Do you store call recordings?
Calls are transcribed so the town can see what people ask. Details on data storage are on the Security page.
How much does it cost?
The phone assistant is an add-on to the web assistant. We quote the price at the demo, based on the size of the town.
free demo
See how it would answer on your website.
Enter your town's website. We build an assistant from it and send you a link. Free, with no commitment.